PayFast Payment Option

PayFast is a secure and convenient online payment solution that allows you to make quick and easy payments on our website. It accepts a variety of payment methods, including credit and debit cards (Visa, Mastercard), Instant EFT, and more. With PayFast, your payment information is encrypted and protected, ensuring a safe transaction every time. This trusted platform makes it simple to complete your purchase without hassle, providing peace of mind and seamless shopping.

At Martha K, we partner with reliable and reputable delivery services, including Courier IT and Postnet.

Orders are processed on weekdays and shipped within 24 hours. Typically, packages arrive within 2-3 business days. For customers within Johannesburg, we offer same-day delivery for orders placed by 10am.

Martha K Privacy Policy

This Privacy Policy outlines how Martha K collects, uses, and protects your Personal Information when you use our website, mobile sites, and applications (referred to as "our Platforms").

By using our Platforms, you agree to the processing of your Personal Information as described below.

What Personal Information We Collect

When you register on our Platforms or make a purchase, we may collect the following Personal Information:

Name and surname

Email address

Physical address

Phone number

Date of birth

Identification number (if required)

When you access our Platforms, we may also collect:

Log information (e.g., how you use the site)

Device information (e.g., browser type, IP address)

Location information (e.g., GPS or Wi-Fi data)

You can update your Personal Information in your account profile if needed.

Why We Collect Your Information

We process your Personal Information to:

Identify and verify you.

Manage your account and process your orders.

Communicate with you about products and services.

Send marketing communications (if you opt-in).

Comply with legal obligations.

How Long We Keep Your Information

We retain your Personal Information only for as long as necessary to:

Provide you with our services.

Fulfill legal requirements.

Uphold any agreements or contracts between us.

Cookies

We use cookies to improve your experience on our Platforms, such as personalizing your content and tracking usage. By using our Platforms, you consent to our use of cookies.

Who We Share Your Information With

We do not sell your Personal Information. We may share your data with:

Service providers who assist with our operations (e.g., delivery, marketing).

Legal authorities if required by law.

Your Rights

You have the right to:

View, update, or delete your Personal Information.

Opt out of marketing communications.

Request a copy of the information we hold about you.

Contact Us

If you have any questions about this Privacy Policy or how we handle your Personal Information, please contact us through the details provided on our website.

Martha K Standard Returns Policy

At Martha K, your satisfaction is our priority. If you're not completely happy with your purchase, you can return the product for a repair, replacement, or store credit, as per the terms outlined below. This policy applies to products purchased directly from Martha K and our third-party sellers. Note that Martha K reserves the right to restrict the use of store credit for certain products.

Please note: Certain aspects of this policy do not apply to Unboxed Deals, reconditioned, or used products. Unboxed Deals refer to items sold at a discount due to damaged or missing original packaging, or signs of handling.

This returns policy is part of our Terms and Conditions. Terms defined in the Terms and Conditions apply here, unless otherwise indicated.

Preparing Your Product for Return

To process your return as quickly as possible, please ensure the following:

Package your product securely to avoid damage during transit.

Clearly mark your return reference number on the outside of the parcel.

Include all accessories and parts that came with the product.

Failure to meet these requirements may delay or result in a declined return.

1. Unwanted Products

You can return an unwanted product for free if:

The product is undamaged, unused, and all original labels and stickers are intact.

The product, unless it’s an Unboxed Deal, is in its original packaging, which should be undamaged and sealed where applicable.

The return is logged on our website within 30 days of delivery or collection. After 30 days, only defective products can be returned.

The product is not one of the items listed below as non-returnable.

Changed Your Mind?

You can return the product for store credit, provided it’s not one of the following items:

Digital products like e-vouchers, gaming codes, or downloads.

Audio, video recordings, or software that has been unsealed.

Newspapers, magazines, or periodicals.

Food, beverages, or products intended for consumption.

Nursing or maternity products, unsealed infant bottles, teats, soothers, formula, or nappies.

Beauty products or fragrances that have been used.

Intimate items such as lingerie, swimwear, bodysuits, underwear, or piercings jewelry (for hygiene reasons).

Personalized or custom-made items.

Assembled flat-pack furniture.

We’ll collect the product at no cost. Once inspected, we’ll credit your account within 10 days (or issue a refund, if preferred).

2. Exchanges

Fashion and sportswear items can be exchanged for a different size or color (if available). For Unboxed Deals or reconditioned items, exchanges can only be made for a variation of the same product. We will collect the item and deliver the replacement for free.

If the variation is unavailable, we’ll credit your account within 10 days (or issue a refund, if preferred).

3. Incorrect Products Delivered

If we deliver the wrong product or if it doesn’t match the description on our website, please notify us immediately. We’ll collect the product for free, and once validated, either send the correct product or issue a refund/credit.

4. Products Damaged on Delivery

If a product is damaged or missing parts at the time of delivery, you must notify us within 7 days. We’ll collect the product at no charge and either repair, replace, or refund/credit your account based on your preference.

5. Defective Products

We strive to deliver high-quality products that meet your expectations. A defect is a material imperfection that makes a product less acceptable than expected. The following are not considered defects:

Normal wear and tear.

Damage caused by negligence, misuse, or failure to follow care instructions.

Damage caused by electrical surges or corrosion.

Unauthorized modifications.

Where the product does not suit your preferences despite being accurately described.

If a product is defective within 6 months of delivery, please log the return on our website. We’ll collect the product for free, and you can choose between a repair, replacement, or credit/refund. If repair/replacement takes more than 21 days, we’ll offer a credit/refund.

Warranty Information

Standard Warranty: Defective products reported within 6 months will be collected, repaired, replaced, or refunded at no cost.

Extended Supplier Warranty: If applicable, the warranty terms and conditions set by the supplier or manufacturer will apply. Contact us within the warranty period for assistance.

Manufacturer Warranty: For products like Nespresso, Dell, PlayStation, etc., defective items are handled directly by the manufacturer. Please contact them via the provided details.

6. Gift Vouchers & Coupons

Fixed Coupon: If an order paid with a Fixed Coupon is canceled or returned, we will provide you with a replacement coupon of the same value. The remaining balance will be credited to your account or refunded.

Percentage Coupon: If an order paid with a Percentage Coupon is canceled or returned, we will provide a replacement coupon equivalent to the discount applied.

If you’ve used a gift voucher, any refunds will be issued as a store credit.

7. Bundles

Bundle Deal: You may return a full Bundle Deal or individual components. Credit will be issued for the price paid for each product.

Pre-packed Bundle: The entire bundle must be returned together. We may decline the return if parts are missing.

8. Charges & Refunds

Refunds are issued to the original payment method used (credit card, EFT, etc.). If a product is returned without all its parts or accessories, we may reduce the refund amount accordingly.

OVERVIEW

This website is operated by Martha K. Throughout the site, the terms “we”, “us”, and “our” refer to Martha K. Martha K offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purposes, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.